Terms and Conditions

 

REGISTRATION

General

To register as a UniverseSoul Dance student you must be at least 18 years of age. Students under the age of 18 are required to present written consent and have their liability waiver signed by their parent and/or legal guardian. Registration details provided must be correct and complete. 

 

Competitive and Recreational

Competitive and Recreational programs are in person registration only. We are working towards online registration for our Recreation Programs.

 

Drop-Ins/Workshops

Drop-In class purchases should be completed in person at the studio or online using MindBody Online, accessible through UniverseSoul’s website, linked on the New Students Page. 

 

Privates

Privates can be booked via email and paid for in person or online.

 

TAKING CLASS

All students are required to complete a waiver/consent form to register as a UniverseSoul Dance student. New students are to arrive 15 minutes before the start time of your first class to allow time for completion. Drop-In students must arrive and check in with reception at least five minutes prior to the beginning of class. Students who arrive late for a drop-in class for which they have registered will not be issued a refund for that class. Prior to the start of class, students are required to inform the instructor of any issues or relevant physical ailments. 

 

PAYMENT

Drop-in Classes/ Workshops/ Privates

Cash or credit.

 

Competitive and Recreational

Credit or post dated cheques. 

All competitive/recreational students are required to have a credit card on file. NSF cheques are subject to a non-refundable penalty of $50.00 CAD which will be charged to the on file credit card. 

Declined credit cards will be charged a penalty of $15.00 CAD per transaction which will be charged to the MindBody account.

A late fee penalty is applied to any late payments and will be charged to the on file credit card or MindBody account.

REFUND AND CANCELLATION

Drop-In

No refunds for drop-in classes. All classes, passes, and memberships are non-transferrable and non-refundable. 

 

Competitive and Recreational Programs

Termination of Competitive and Recreational Contracts are conditional and are only acceptable when given one month’s notice. Please contact studio for more information. Client decisions to terminate a contract without reason will not result in refund. 

 

Workshops/Privates

Workshops are non-refundable. If a workshop is cancelled, pre-paid registered students will be refunded. 

 

Cancellation Policy

You many cancel your class/private/workshop (hereby referred to as activity) reservation up to 24 hours prior to the event with no charge. Please note that we will assess the fee of the activity if you must cancel after this deadline. If you have made a pre-payment, we will retain all or part of this payment. If not we will charge your credit card. On occasion, teachers may be substituted at short notice; in such cases the cancellation policy still applies. 

 

Products

Unused/unopened products maybe returned within 14 days of the sales receipt. Returns are only valid for products that have not been opened, used or damaged. 

 

STUDIO CLOSURE

Studio will be closed during:

Thanksgiving Weekend

Easter Weekend

Competition Weekends 

Notifications will be emailed and posted on UV's social media outlets.